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  • Intro
  • User Guide
    • Getting Started
    • Onboarding
    • Dashboard Insights
    • AI Bot Design
      • Flow Design
        • Default, AutoClose, and Fallback Flows
        • Creating a Flow
          • Responses
            • Text
            • Carousel
            • Image
            • Video
            • Get Location
            • REST API
            • Send Email
            • Go to Flow
            • Live Chat Connector
        • Attributes
      • Entities
    • Proactive
      • Creating a Proactive
    • Team Inbox
      • Opening / closing conversations
      • Accepting / not accepting conversations settings
      • Filtering the conversations
      • Search
      • Contact details
    • Integrations
      • Web Widget
      • Instagram
      • WhatsApp Sandbox
      • WhatsApp
      • Facebook Messenger
      • Botgate AI API
      • Webhooks
      • 360 Dialog
      • Infobip
    • Settings
      • Bot Settings
    • Switching Apps
    • Plan & Payment
      • Managing your subscription
      • Buying additional packages
      • Payment History
    • Reports
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  1. User Guide
  2. Team Inbox

Opening / closing conversations

If your live agents want to take over the conversation from AI Bot, they just need to change the status of the conversation via the button on the top right. You can see it as an example below:

Opening / closing conversations

Once your live agents took over the conversations, they can close them afterward.

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Last updated 4 years ago

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