> For the complete documentation index, see [llms.txt](https://botgate-ai.gitbook.io/botgate-ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://botgate-ai.gitbook.io/botgate-ai/user-guide/team-inbox/opening-closing-conversations.md).

# Opening / closing conversations

If your live agents want to take over the conversation from AI Bot, they just need to change the status of the conversation via the button on the top right. You can see it as an example below:

![Opening / closing conversations](https://1921435596-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNY8UdfF7E85IT7CcK0%2F-MOV9mYCkADFqqaRIFAY%2F-MOWLLj5NUyZ6yR-ue7M%2Fcloseconversation.gif?alt=media\&token=e228d299-89d9-4259-b9b3-ffce2b1b6f55)

Once your live agents took over the conversations, they can close them afterward.