Proactive

A proactive message is a message that is sent by a bot to start a conversation. Proactive messages sometimes have a similar essence as pushed notifications.

You can interact with more customers and encourage visitors to start chatting with Proactive feature. It allows you to show your customers a pop-out message right above the AI Bot Widget even if they didn't interact with the AI Bot.

Proactive messages can be useful in a variety of scenarios. For example, if the user has previously asked the bot to monitor the price of a product, the bot can alert the user if the price of the product has dropped by 20%.

You will use the text response for most of your interactions. Text is the simplest but also the most flexible way to talk to your visitors. With text you can ask and answer questions or discuss problems.

You can add a few different messages and the response will be chosen randomly. It’ll make your chatbot to feel more natural and humanlike. You can rephrase the same sentence or just make each of them unique.

To give a selection option to your text response, you can click on Add Button and add buttons. With this function, you can direct the conversation to another flow or a URL.

With Botgate AI, you have a lot of control over how the conversation goes.

When the intent is detected, your bot will respond with a simple text, an image, carousels and many more.

Responses that you can use:

• Text

• Carousel

• Image

• Video

• Get Location

• REST API

• Send Email

• Go to Flow

• Live Chat Connector

When creating your AI bot, flows are the most important part of the design process.

While creating a new flow, we have 4 fields: Flow Name, User Says, Data Collectors and Responses

Flow Name

First, you need to give your flow a name.

User Says

Possible user utterances to train the AI bot; when a similar user input is received, these intents will be detected.

Data Collectors

Data Collectors are values needed from user when intent is detected. Add Data Collectors to your flow to get desired values from user before sending your bot responses.

As it can be seen above, there are 3 default flows that has been defined for specific actions:

• default.welcome

• default.fallback

• default.autoclose

Use carousels to show your products or services as individual carousels with action buttons.

Carousel items:

1. Image URL - add the URL of an image or upload it directly from your PC

2. Heading - give each of them a heading

3. Description - add a short description

4. Add Button - add max ? buttons and assign each of them a flow or URL that will be triggered when the button is clicked.

With Botgate AI, you can get location information from your visitors so you can offer them some location based offers.

When you use this feature, it will be shown as below:

You can use this response for user feedbacks or notifications, or to export data from your AI Bot.

Like images, using videos helps to visualize the conversation and draws attention.

You can use REST API to direct the data that you have collected and get responses accordingly.

• Image

Using images helps to visualize the conversation and draws attention.

You can easily redirect the ongoing chat from the bot to your Live Agents by using this response.

While using Live Chat Connector, you can also add a text response shown to users.

With this response type, you can direct the flow to another flow. This can be triggered without the user knowing after a certain point of the scenario is reached, or added as a button type, when an option is selected.

Entities are data buckets that contain words and phrases with similar characteristic, such as countries, movie genres or a product list. You can create as many entities as you need. To save your time, you can also use the ready to use system entities.

Below are built-in system entities. You can use them in your intent parameters directly to validate user inputs.

System entities are used mainly to validate user input to help users avoid invalid responses. To understand the purpose of the system entities:

@sys.date: Validates date inputs with the format of YYYY-MM-DD

@sys.datetime: Validates date & time inputs with the format of YYYY-MM-DD HH:MM:SS

@sys.duration: ?

@sys.email: Validates email inputs with the format of example@example.com.

@sys.number: Validates number inputs with the format of double.

@sys.phone: Validates phone number inputs with the format of double.

@sys.text: Validates text inputs with the format of string.

@sys.time: Validates time inputs with the format of HH:MM:SS

@sys.url: Validates URL inputs with the format of ?

@sys.user.email: Validates email inputs received from users with the format of example@example.com.

@sys.user.fullname: Validates full name inputs received from users with the format of string.

@sys.user.lastname: Validates last name inputs received from users with the format of string.

@sys.user.name: Validates name inputs received from users with the format of string.

@sys.user.phonenumber: Validates phone numbers inputs received from users with the format of double.

To create a new Entity:

1. Click on Create User Entity button.

2. First, you need to give your entity a name.

3. We have two fields: Reference Value and Synonyms

   1. Reference Value: In this field add a general name, a container that will describe all the values.

   2. Synonyms: In this field type synonyms and words or phrases that refer to this container.

4. Fill the reference value.

5. Type synonyms and hit enter to add

6. Add as many entities as you need.

7. Hit the Save Change button. Your entities are ready!

Attributes are tags that are assigned to those who interact with your bot. Use them to gather and track data and personalize the chat.

Attributes allow to assign information to users or ongoing chats and pass them to other services. Think of them as tags or labels.

• Attributes are related to Data Collectors.

• You can use Data Collectors to validate user input and get attributes.

• You can also use them in REST API responses