Team Inbox allows you to be closer with your customers.
Team Inbox is the inbox that you will list all the conversations between you and your customers. Your live agents can take over the conversations from AI bots.
You can open/close conversations, see contact details such as where your visitor came from, recent conversations, location information etc.
Once you expand Contact Details tab, you will get more information on your visitors.
You can get your visitors' names if you collect their names before.
You can go more through your visitors. The information you will see in this part:
Last seen tells you the last time when your contacts were online on the widget.
Channel tells you which channel is your customer came by.
Web Browser and Device allows you to see the web browser and operating system of your customer.
Current Page tells you which page your customers are in.
Timezone indicates what time is it in the location where your customers are.
With Recent Conversations tab, you can see your previous messages with this visitor.
It's important to know where your visitors are.
This part can tell you specific information such as Country, City, IP Address and coordinates of your visitors.
If your live agents want to take over the conversation from AI Bot, they just need to change the status of the conversation via the button on the top right. You can see it as an example below:
Once your live agents took over the conversations, they can close them afterward.
In this part, you can list all your conversations. You can also filter them and see:
The conversations with no participants
Open conversations
My Closed conversations (only yours)
All Closed conversations (all your teammates)
AI Bot conversations
All conversations
With Search tab, you can find the specific conversations rather than scrolling up and down.
Once you search a keyword like the contact name or message, the conversations that contains it will be listed.
