A proactive message is a message that is sent by a bot to start a conversation. Proactive messages sometimes have a similar essence as pushed notifications.

You can interact with more customers and encourage visitors to start chatting with Proactive feature. It allows you to show your customers a pop-out message right above the AI Bot Widget even if they didn't interact with the AI Bot.

Proactive messages can be useful in a variety of scenarios. For example, if the user has previously asked the bot to monitor the price of a product, the bot can alert the user if the price of the product has dropped by 20%.

To create a new Proactive:

1. Click on Create Proactive button.

2. First, you need to give your proactive a name.

3. We have 4 fields: Detecting Type, Trigger Flow, Proactive Waiting Time and Proactive Message

   1. Detecting Type: With this selection, you can define where to show this Proactive message: All pages, Custom or Contains selections will be given.

   2. Trigger Flow: You can select the flow that will be triggered once the Proactive message is clicked.

   3. Proactive Waiting Time: This is a slider for the selection of time that the Proactive message will be popped up as seconds.

   4. Proactive Message: Pop-up message shown to visitors on the web page.

4. Select the Detecting Type.

5. After you select the detecting type as Custom or Contains, Detected URL field for Custom and Custom Word field for Contains will be shown.

6. Select the Trigger Flow.

7. Adjust the Proactive Waiting Time.

8. Enter the Proactive Message.

9. Hit the Save Changes button. Your Proactive is ready!