When creating your AI bot, flows are the most important part of the design process.

While creating a new flow, we have 4 fields: Flow Name, User Says, Data Collectors and Responses

Flow Name

First, you need to give your flow a name.

User Says

Possible user utterances to train the AI bot; when a similar user input is received, these intents will be detected.

Data Collectors

Data Collectors are values needed from user when intent is detected. Add Data Collectors to your flow to get desired values from user before sending your bot responses.

With Botgate AI, you have a lot of control over how the conversation goes.

When the intent is detected, your bot will respond with a simple text, an image, carousels and many more.

Responses that you can use:

• Text

• Carousel

• Image

• Video

• Get Location

• REST API

• Send Email

• Go to Flow

• Live Chat Connector

You will use the text response for most of your interactions. Text is the simplest but also the most flexible way to talk to your visitors. With text you can ask and answer questions or discuss problems.

You can add a few different messages and the response will be chosen randomly. It’ll make your chatbot to feel more natural and humanlike. You can rephrase the same sentence or just make each of them unique.

To give a selection option to your text response, you can click on Add Button and add buttons. With this function, you can direct the conversation to another flow or a URL.

Use carousels to show your products or services as individual carousels with action buttons.

Carousel items:

1. Image URL - add the URL of an image or upload it directly from your PC

2. Heading - give each of them a heading

3. Description - add a short description

4. Add Button - add max ? buttons and assign each of them a flow or URL that will be triggered when the button is clicked.

• Image

Using images helps to visualize the conversation and draws attention.

Like images, using videos helps to visualize the conversation and draws attention.

With Botgate AI, you can get location information from your visitors so you can offer them some location based offers.

When you use this feature, it will be shown as below:

You can use REST API to direct the data that you have collected and get responses accordingly.

With this response type, you can direct the flow to another flow. This can be triggered without the user knowing after a certain point of the scenario is reached, or added as a button type, when an option is selected.

You can use this response for user feedbacks or notifications, or to export data from your AI Bot.

You can easily redirect the ongoing chat from the bot to your Live Agents by using this response.

While using Live Chat Connector, you can also add a text response shown to users.