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  • Intro
  • User Guide
    • Getting Started
    • Onboarding
    • Dashboard Insights
    • AI Bot Design
      • Flow Design
        • Default, AutoClose, and Fallback Flows
        • Creating a Flow
          • Responses
            • Text
            • Carousel
            • Image
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            • Get Location
            • REST API
            • Send Email
            • Go to Flow
            • Live Chat Connector
        • Attributes
      • Entities
    • Proactive
      • Creating a Proactive
    • Team Inbox
      • Opening / closing conversations
      • Accepting / not accepting conversations settings
      • Filtering the conversations
      • Search
      • Contact details
    • Integrations
      • Web Widget
      • Instagram
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      • Botgate AI API
      • Webhooks
      • 360 Dialog
      • Infobip
    • Settings
      • Bot Settings
    • Switching Apps
    • Plan & Payment
      • Managing your subscription
      • Buying additional packages
      • Payment History
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  1. User Guide

AI Bot Design

This is the part that you can design your AI Bot!

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Last updated 4 years ago

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Proactive

A proactive message is a message that is sent by a bot to start a conversation. Proactive messages sometimes have a similar essence as pushed notifications.

You can interact with more customers and encourage visitors to start chatting with Proactive feature. It allows you to show your customers a pop-out message right above the AI Bot Widget even if they didn't interact with the AI Bot.

Proactive messages can be useful in a variety of scenarios. For example, if the user has previously asked the bot to monitor the price of a product, the bot can alert the user if the price of the product has dropped by 20%.

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