LogoLogo
  • Intro
  • User Guide
    • Getting Started
    • Onboarding
    • Dashboard Insights
    • AI Bot Design
      • Flow Design
        • Default, AutoClose, and Fallback Flows
        • Creating a Flow
          • Responses
            • Text
            • Carousel
            • Image
            • Video
            • Get Location
            • REST API
            • Send Email
            • Go to Flow
            • Live Chat Connector
        • Attributes
      • Entities
    • Proactive
      • Creating a Proactive
    • Team Inbox
      • Opening / closing conversations
      • Accepting / not accepting conversations settings
      • Filtering the conversations
      • Search
      • Contact details
    • Integrations
      • Web Widget
      • Instagram
      • WhatsApp Sandbox
      • WhatsApp
      • Facebook Messenger
      • Botgate AI API
      • Webhooks
      • 360 Dialog
      • Infobip
    • Settings
      • Bot Settings
    • Switching Apps
    • Plan & Payment
      • Managing your subscription
      • Buying additional packages
      • Payment History
    • Reports
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  1. User Guide

Team Inbox

Team Inbox allows you to be closer with your customers.

Team Inbox is the inbox that you will list all the conversations between you and your customers. Your live agents can take over the conversations from AI bots.

Team Inbox

You can open/close conversations, see contact details such as where your visitor came from, recent conversations, location information etc.

PreviousCreating a ProactiveNextOpening / closing conversations

Last updated 4 years ago

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