# Team Inbox

Team Inbox is the inbox that you will list all the conversations between you and your customers. Your live agents can take over the conversations from AI bots.

![Team Inbox](/files/-MOFxyiWH7Pb60TKk1Q5)

You can open/close conversations, see contact details such as where your visitor came from, recent conversations, location information etc.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://botgate-ai.gitbook.io/botgate-ai/user-guide/team-inbox.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.