> For the complete documentation index, see [llms.txt](https://botgate-ai.gitbook.io/botgate-ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://botgate-ai.gitbook.io/botgate-ai/user-guide/team-inbox.md).

# Team Inbox

Team Inbox is the inbox that you will list all the conversations between you and your customers. Your live agents can take over the conversations from AI bots.

![Team Inbox](/files/-MOFxyiWH7Pb60TKk1Q5)

You can open/close conversations, see contact details such as where your visitor came from, recent conversations, location information etc.