Bot Settings
Bot Settings
App Settings
Here you can set the value of two core elements of your chatbot: AI Bot Confidence and Bot Status
AI Bot Confidence represents the confidence interval (threshold) used in AI Bot's flow detection. By setting the AI Bot confidence correctly, you can provide effortless and smooth chatting experience, right for your business.
The default AI Bot confidence is set to 0.3. You can decide which value fits your AI Bot best. AI Bot confidence must be in the range of 0 - 1, where 0 means 0%, 0.5 = 50% and 1 = 100%.
Bot Status is a button that you can change its status to online/offline. While offline, your live agents can keep the conversations up.
Also, you can edit your App Name, view your App Language, change your Timezone and delete your app.
Persistent Menu
The persistent menu is like the setup menu of an AI Bot. It allows users to navigate to other flows or URLs you choose to display.
To add persistent menu:
The status button should be enabled.
Click the Add Persistent Menu button.
Enter your Persistent Menu name.
Then, select the flow or URL that you want to link with.
You can always add a Sub Menu by clicking to Add Sub Menu button. However, once you add a Sub Menu, your first Persistent Menu will become only a button that is navigated to the Sub Menu.
Teammates
In this section, you can assign different roles to your teammates; decide who should get permission to manage your subscription and who should focus on answering your customers or monitoring reports.
How to add new teammates
Go to Teammates section in your settings.
Click on the Add Teammates button.
Enter the name, last name and email address.
Then assign a role to that teammate. You can either choose Account Owner or Chat User.
Finally, select the app you want to assign to. When you do not select an application, it is authorized in all apps.
Roles of Teammates
Account Owners can access everything in Botgate AI, including all AI Bot, team settings and payment.
Chat Users can access certain conversations and contacts.
You can see how many teammates you can add in the top right hand of the list. For example: Usage 1/5.
Conversations
In this section, you can choose what happens in a case of inactivity.
default.autoclose flow will be activated according to your selection in here.
It automatically closes conversations where participants are unresponsive and you can set the time interval to have this activated.
You can also apply this feature only to conversations in which no teammates have ever joined.
This feature will be activated by default.
To deactivate this feature:
Click on the blue button on the right hand side. This will turn grey.
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